CUSTOMER SERVICE CONNECTION: Leave Them With A Wow!
At a time in our economy when we are asked to do more with less in just about everything we face, customer service excellence stands out as a golden principle for repeat business, increased sales, and keeping a large business feeling small and personal. To leave them with a wow includes elements of deep rooted respect, personal connection and generosity of spirit.
For your organization, we can customize specific training that includes such areas as:
|Grabbing your customer's attention with the greeting|
|Establishing specific phrases to reinforce your vision, motto or desired interaction|
|Learning 5 powerful interpersonal skills for face to face, phone and e-communication|
|Learning a 3-step process to dealing with difficult people effectively|
|How to turn an obstacle into an opportunity|
|Learning how the energy behind our words is more important than what we say|
|Practicing how to resolve conflict with heart|
|Two tools to becoming an active listener for increased speed and ease|
|How to increase business through the principles of Customer Service Connection|
|Learning tools to balance yourself for daily recharge and ongoing renewal|